This Stress Management Course for Call Centers provides a comprehensive framework for understanding, identifying, and mitigating stress within the call center environment. Through six modules, participants learn to define stress, recognize its unique triggers, and develop personalized management plans.

They explore practical techniques for stress identification, build supportive work environments, and implement effective stress reduction strategies. The course culminates in a collaborative project, applying learned skills to create a stress reduction plan for a fictional call center, thereby fostering resilience, enhancing well-being, and promoting a healthier, more productive workplace.